Uses Existing Knowledge
Convert existing SOPs and workflows into conversational AI without code
One of Sheela's most powerful capabilities is leveraging your organization's existing knowledge base. Whether you have documented SOPs, workflow diagrams, training manuals, or policy documents, Sheela can transform them into intelligent, conversational AI workflows without requiring any coding or complete process redesign.
What Can Sheela Learn From?
Standard Operating Procedures (SOPs)
Transform written procedures into executable AI workflows.
Training Materials
Leverage staff training documents to inform AI behavior.
Policy Documents
Ensure AI follows organizational policies automatically.
Workflow Diagrams
Convert flowcharts and process maps into conversational logic.
FAQs and Scripts
Build on existing call center scripts and FAQ databases.
Clinical Guidelines
Incorporate evidence-based clinical protocols.
Benefits
No Starting from Scratch
Leverage years of organizational knowledge that already exists
Faster Deployment
​Skip the lengthy requirements gathering phase - your documents are the requirements
Maintain Consistency
Ensure AI follows the same processes your staff already use
Easy Updates
When your SOPs change, simply upload the new version
No Code Required
Subject matter experts can contribute without technical knowledge
Preserve Expertise
Capture institutional knowledge before it walks out the door
Use Cases
Patient Intake SOP
A 20-page patient intake procedure converted into a natural conversation that guides patients through registration
Call Center Scripts
Existing call scripts transformed into AI conversations that handle common inquiries 24/7
Referral Process
Complex referral workflows documented over years converted into automated referral management
