Built for Healthcare
Purpose built platform with healthcare specific compliance, security, and workflow understanding
Sheela is not a general purpose AI platform adapted for healthcare—it's purpose-built from the ground up for healthcare organizations. Every aspect of our platform, from architecture to workflows, is designed with healthcare's unique requirements, regulations, and complexities in mind. We understand that healthcare requires more than just technology—it requires deep domain expertise, unwavering compliance, and a commitment to patient safety.
Sheela is developed and supported by a team with deep healthcare expertise including clinicians, healthcare administrators, compliance specialists, and healthcare technology veterans. This ensures the platform not only meets technical requirements but truly understands and addresses the real-world challenges faced by healthcare organizations daily. Our team has experience across providers, payers, health systems, and health tech companies, bringing comprehensive industry knowledge to every feature we build.
Healthcare Domain Expertise & Compliance
Business Associate Agreements
Ready to execute BAAs with all healthcare partners and clients
State-Specific Regulations
Support for state-specific healthcare privacy and telehealth regulations
Continuous Compliance Monitoring
Ongoing audits and updates to maintain compliance with evolving regulations
Clinical Terminology
Native understanding of medical terminology, ICD-10 codes, CPT codes, and clinical documentation requirements
Workflow Intelligence
Pre-configured understanding of common healthcare workflows, including triage, scheduling, intake, follow-up, and care coordination
Industry Standards
Built-in support for HL7, FHIR, and other healthcare interoperability standards
HIPAA Compliance
Full HIPAA compliance built into every layer of the platform, ensuring Protected Health Information (PHI) is handled with the highest security standards
HITRUST Certified
Independently verified HITRUST certification demonstrating comprehensive information security controls
SOC 2 Type II Certified
Rigorous third-party audit confirming our security, availability, and confidentiality controls
Specialized Healthcare Features
Clinical Decision Support
Integration with clinical guidelines and evidence-based protocols to support appropriate care decisions
Patient Consent Management
Robust systems for managing and documenting patient consent for various uses of their health information
Quality Measures
Support for HEDIS, MIPS, and other quality measure reporting requirements
Prior Authorization
Workflows specifically designed for insurance prior authorization processes
Care Gaps
Identify and address care gaps based on clinical guidelines and payer requirements
Social Determinants of Health
Collection and documentation of SDOH data to support whole-person care
Enterprise Grade Security
Healthcare data security is non-negotiable. Sheela implements multiple layers of protection
End-to-End Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Role-Based Access Control
Granular permissions ensuring users only access data necessary for their role
Audit Logging
Comprehensive audit trails for all PHI access and system activities
Data Residency
Options for data storage location to meet organizational and regulatory requirements
Secure Integrations
​Healthcare-grade security for all EHR, practice management, and third-party integrations
Disaster Recovery
Robust backup and disaster recovery procedures with defined RTOs and RPOs
Healthcare System Integrations
EHR Integration
Seamless integration with major EHR systems (Epic, Cerner, Allscripts, athenahealth, etc.) to access and update patient records
Practice Management
Direct integration with practice management systems for scheduling, billing, and insurance verification
Analytics & Reporting
Connection to data warehouses and analytics platforms for comprehensive reporting and insights
Interoperability
FHIR-based APIs enabling standards-based data exchange across the healthcare ecosystem
Why Healthcare Native Matters
Faster Deployment
Pre-built healthcare workflows mean days to deployment, not months of customization
Lower Risk
Healthcare-specific compliance and security baked in from day one eliminates adaptation risks
Better Outcomes
Deep healthcare domain knowledge results in more accurate, appropriate, and effective AI interactions
Continuous Improvement
Platform evolves with healthcare industry needs, regulations, and best practices
