Sheela for Providers
Automate patient engagement and administrative workflows for hospitals, clinics, and physician practices
Healthcare providers face mounting administrative burdens that take time away from patient care. Sheela automates routine interactions and workflows, allowing your staff to focus on what matters most - delivering exceptional patient care. From appointment scheduling to clinical triage, Sheela handles the volume while maintaining the personal touch patients expect.
Key Use Cases for Providers
Appointment Management
24/7 scheduling, rescheduling, and cancellations across multiple providers and locations
Appointment Reminders
Automated reminders via phone, SMS, or email with easy confirmation and rescheduling options
Pre-Visit Patient Intake
Collect insurance information, medical history, and consent forms before the visit
Clinical Triage
Assess symptoms, determine urgency, and route patients to appropriate care levels
Prescription Refills
Process routine refill requests and coordinate with pharmacy
Post-Discharge Follow-up
Check on patient recovery, medication adherence, and identify early complications
Insurance Verification
Verify coverage, collect co-pays, and
explain benefits before visits
Medical Records Requests
Process patient requests for medical records
following HIPAA protocols
Benefits
Reduce No-Shows by 30-50%
Automated reminders and easy rescheduling dramatically improve appointment attendance rates
Free Up Front Desk Staff
Handle routine calls automatically, allowing staff to focus on in-person patient care
Improve Patient Satisfaction
24/7 availability, shorter wait times, and immediate responses to common questions
Increase Revenue Capture
Better insurance verification, reduced no-shows, and improved patient throughput
Enhance Clinical Efficiency
Pre-visit data collection and triage ensures providers see patients prepared and on-time
Scale Without Adding Staff
Handle growing patient volumes without proportional increases in administrative staff
Integration with Provider Systems
Sheela seamlessly integrates with your existing healthcare IT infrastructure
EHR/EMR Systems
Bi-directional integration with Epic, Cerner, Allscripts, Athenahealth, and others
Practice Management Systems
Schedule appointments, update patient demographics, process payments
Patient Portals
Complement portal functionality with voice and SMS channels
Call Center Platforms
Seamless handoff to human agents
when needed with full context
Billing Systems
Verify insurance, collect co-pays,
explain bills
Deployment Models for Providers
Single Practice
Perfect for independent practices and small clinics looking to enhance patient service
Multi-Location Groups
Centralized AI handling scheduling and inquiries across multiple practice locations
Hospital Systems
Enterprise deployment across hospitals, affiliated clinics, and service lines
