​Sheela for MSOs
Deliver scalable administrative services across your provider network with AI driven workflow automation
Sheela enables MSOs to offer cutting-edge AI-powered patient engagement and workflow automation as a core service, helping your providers compete with larger health systems while maintaining independence. Deploy once, serve multiple practices efficiently!
Key Use Cases for MSOs
Centralized Call Center
Provide 24/7 call handling for all affiliated practices from a single AI platform
Multi-Practice Scheduling
Coordinate appointments across multiple practices, specialties, and locations
Revenue Cycle Support
Automated insurance verification, eligibility checks, and patient payment collection
Prior Authorization Processing
Centralized PA management across all affiliated providers
Referral Management
Coordinate referrals between network practices and track completion
After-Hours Coverage
Triage calls, handle emergencies, and schedule urgent appointments when offices are closed
Patient Engagement Platform
Reminders, recalls, and follow-ups deployed across your entire provider network
Multilingual Support
Serve diverse patient populations across all practices with consistent language support
Quality Reporting
Automated patient outreach for quality measure completion and gap closure
Benefits
Increase Service Offerings
Add AI-powered patient engagement as a premium service for affiliated providers
Improve Practice Profitability
Help providers reduce no-shows, improve collections, and optimize operations
Achieve Economies of Scale
One platform serving multiple practices is more efficient than individual solutions
Standardize Operations
Ensure consistent processes and quality across all affiliated providers
Enable Growth
Onboard new practices quickly with turnkey administrative support
Competitive Advantage
Help independent practices compete with health system-owned clinics
Multi-Practice Management Features
Practice-Specific Customization
Custom Branding
Each practice can have its own branded experience while using shared infrastructure
Unique Workflows
Customize workflows per practice while maintaining MSO oversight
Provider Schedules
Manage individual provider calendars, availability, and preferences
Location-Specific Info
Hours, services, directions customized
per location
MSO-Wide Capabilities
​Centralized Reporting
Aggregate analytics across all practices with practice-level drill-down
Knowledge Base
Shared clinical protocols and administrative procedures
Cross-Practice Referrals
Seamlessly coordinate patient care within the network
Network Provider Directory
Help patients find specialists within your MSO network
Bulk Updates
Deploy policy changes or new workflows across all practices simultaneously
Integration Architecture
Sheela integrates with your MSO's technology ecosystem
Multiple EHR Support
Connect to different EHR systems used by various practices
Business Intelligence
Feed data to your analytics and reporting platforms
Centralized PM System
Integrate with your MSO's practice management platform
Credentialing Systems
Maintain current provider information
Revenue Cycle Management
Connect to billing systems for payment processing
Quality Reporting
Integration with MIPS, HEDIS, and other quality platforms
