Clinical & Non-Clinical Ready
Supporting both clinical and non-clinical workflows
Sheela is uniquely designed to handle the full spectrum of healthcare workflows, from clinical triage and care coordination to administrative tasks like scheduling and billing. Our platform understands the nuances of both clinical and non-clinical processes, ensuring appropriate handling regardless of the context.
Clinical and Non-Clinical Ready
Sheela is uniquely designed to handle the full spectrum of healthcare workflows, from clinical triage and care coordination to administrative tasks like scheduling and billing. Our platform understands the nuances of both clinical and non-clinical processes, ensuring appropriate handling regardless of the context.
Clinical workflows require the highest standards of safety and compliance. Sheela includes:
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HIPAA-compliant data handling for all clinical information
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Evidence-based clinical protocols and decision trees
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Mandatory escalation for emergency situations
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Complete audit trails for all clinical interactions
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Regular updates to maintain alignment with clinical standards
Clinical Support Capabilities
Symptom Assessment
Collect and document patient symptoms following clinical protocols..
Triage Support
Guide patients to appropriate care levels based on urgency and symptoms.
Medication Reminders
Automated reminders for medication adherence and refills.
Pre-Visit Screening
Collect health history, allergies, and current medications.
Post-Discharge Follow-up
Monitor patient recovery and identify complications early.
Care Plan Coordination
Help patients understand and follow their care plans.
Non-Clinical Support Capabilities
Appointment Scheduling
Book, reschedule, and manage appointments across providers.
Insurance Verification
Collect and verify insurance information efficiently.
Billing Inquiries
Answer questions about bills, payments, and payment plans.
Referral Management
Coordinate referrals and specialist appointments.
General Information
Provide location, hours, and service information.
Record Requests
Process medical record requests following HIPAA protocols.
Benefits
Intelligent Integrated Workflow Routing
Context-Aware
Sheela understands when a conversation requires clinical vs. administrative handling.
Seamless Escalation
Automatically escalate to appropriate clinical or administrative staff when needed.
Comprehensive Coverage
Handle the majority of patient interactions without human intervention.
Use Cases
Care Triaging
Patient calls with a symptom → Sheela assesses urgency → Immediate escalate to the care team based on the triaging guidelines, if needed
Billing Support
Intake forms, Onboarding validation, health history collection, and pre-visit questionnaires
Appointment Booking
​Patient needs annual checkup → Sheela checks availability → Books appointment and sends confirmation
Medication Management
Patient needs refill → Sheela verifies prescription → Coordinates with pharmacy and confirms
