Sheela for Home Care Agencies
Enhance patient care coordination and operational efficiency for home health, hospice, and personal care
Home care agencies face unique challenges: coordinating care across dispersed locations, maintaining communication with patients and families, and managing tight staff schedules.
Sheela automates routine communications, enables proactive patient monitoring, and streamlines care coordination - allowing your staff to focus on providing exceptional in-home care.
Key Use Cases for Home Care
Visit Scheduling & Confirmations
Automated scheduling, confirmations, and reminders for nursing and aide visits
Daily Wellness Check-Ins
Regular calls to patients to assess status, medication compliance, and safety
Emergency Triage
24/7 on-call support for urgent questions and symptom assessment
Family Communication
Updates to family members on visit completion, care plan changes, and patient status
Medication Reminders
Automated reminders for medication times and refill needs
Admission Coordination
Streamline new patient intake, gather information, and schedule initial visit
Hospitalization Prevention
Early identification of declining patients to prevent ER visits and admissions
OASIS Data Collection
Gather patient-reported outcomes and functional status information
Satisfaction Surveys
Automated patient and family satisfaction surveys for quality improvement
Benefits
Improve Star Ratings
Better communication and proactive monitoring improve quality measures and patient satisfaction
Reduce Hospitalizations
Early intervention prevents 20-30% of avoidable hospital admissions
Increase Census
Better patient experience leads to more referrals and higher census
Staff Efficiency
Reduce administrative calls and paperwork, allowing more time for patient visits
Family Satisfaction
Regular updates and easy communication improve family ratings and loyalty
24/7 Availability
Provide after-hours support without expensive on-call staffing
Specialized Home Care Workflows
Home Health Services
-
Skilled Nursing Coordination - Schedule and confirm nursing visits, coordinate with physicians
​
-
Therapy Management - Track PT/OT/ST visits, monitor progress, schedule assessments
​
-
Wound Care Monitoring - Track wound healing progress between nurse visits
​
-
Post-Surgical Follow-up - Monitor recovery, ensure medication compliance
​
-
OASIS Preparation - Collect patient-reported information before assessment visits
Hospice Care
-
Symptom Management - Regular assessment of pain, nausea, breathing difficulties
​
-
Family Support - Check in with caregivers, offer resources and emotional support
​
-
Medication Management - Ensure comfort medications are available and used appropriately
​
-
Volunteer Coordination - Schedule and coordinate volunteer visits
​
-
Bereavement Support - Follow-up with families after patient passing
Personal Care Services
-
Caregiver Scheduling - Coordinate aide schedules with patient preferences
​
-
Safety Checks - Daily wellness calls to ensure patient safety
​
-
Family Updates - Automated reports on visit completion and activities
​
-
Service Adjustments - Gather feedback on care hours and service needs
Quality Measure Support
Timely Initiation of Care
Ensure first visit occurs within required timeframe with automated scheduling
Medication Reconciliation
Ensure accurate medication lists and identify discrepancies
Patient Satisfaction (HHCAHPS)
Improve communication scores through proactive, consistent outreach
Fall Prevention
Regular safety assessments and fall risk identification
Hospitalization Rates
Reduce preventable hospital admissions through early intervention
Influenza Vaccination
Track vaccination status and encourage flu shot completion
Patient Safety Features
Emergency Escalation
Immediate transfer to nurse for emergency symptoms (chest pain, difficulty breathing, severe pain)
Vital Sign Monitoring
Track patient-reported vital signs and alert
on concerning trends
Decline Detection
Identify gradual decline through pattern analysis
of daily check-ins
No-Response Protocol
Escalate to emergency contacts and clinical staff if patient doesn't respond to wellness check
Caregiver Support
Support family caregivers who provide most of the care
Caregiver Check-Ins
Regular calls to assess caregiver stress and wellbeing
Respite Reminders
Encourage caregivers to take breaks and use respite services
Education
Share tips and resources for caregiving challenges
Support Group Information
Connect caregivers with local support groups
Crisis Prevention
Identify caregiver burnout before it leads to crisis
Integration with Home Care Systems
Sheela integrates with your home care technology platforms
HEDIS Measure Support
-
Home Health EMRs - Homecare Homebase, Axxess, Kinnser, MatrixCare, WellSky
​
-
Scheduling Systems - Real-time access to visit schedules and assignments
​
-
Care Planning Tools - Update care plans based on patient-reported information
​
-
Clinical Documentation - Feed patient responses into clinical notes
​
-
Quality Reporting - Support OASIS, CAHPS, and other quality data collection
​
-
EVV Systems - Coordinate with electronic visit verification
