Sheela for Public Sector
Serve millions of constituents efficiently with AI-powered engagement for public health programs
Our deep-rooted history managing CMS initiatives, coupled with our experience scaling the world’s largest healthcare infrastructures, makes us uniquely qualified to support critical government mandates
​Government health agencies must serve millions of constituents with limited resources while maintaining high standards of service. Sheela enables federal, state, and local health agencies to automate citizen engagement, scale public health initiatives, and ensure equitable access to health information and services.
Key Use Cases for Public Sector
Citizen Helpline
24/7 support for Medicare, Medicaid, ACA enrollment, and program questions
Vaccination Campaigns
Mass outreach for flu, COVID-19, and childhood vaccination programs
Benefits Enrollment
Guide citizens through enrollment in Medicare, Medicaid, CHIP, and ACA marketplace
Provider Directory
Help constituents find providers accepting Medicare, Medicaid, and other programs
Disease Surveillance
Automated symptom tracking and outbreak monitoring
Healthcare Access Programs
Connect uninsured/underinsured to community health centers and assistance programs
Maternal & Child Health
WIC program support, well-baby visit reminders, developmental screenings
Public Health Education
Smoking cessation, diabetes prevention, opioid awareness campaigns
Multilingual Outreach
Serve diverse populations in their preferred languages
Benefits
Maximize Limited Resources
Serve more constituents with existing staff through automation
Ensure Equity
24/7 availability and multilingual support provide equitable access to all citizens
Improve Outcomes
Proactive outreach increases vaccination rates, preventive care, and program participation
Reduce Call Volumes
Automated responses to common questions reduce hold times and backlogs
Data-Driven Insights
Comprehensive analytics inform policy decisions and program improvements
Rapid Deployment
Quickly scale for emergencies, enrollment periods, and public health crises
Federal Agency Applications
Centers for Medicare & Medicaid Services (CMS)
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Medicare Helpline - Benefits explanation, enrollment support, Part D assistance
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Quality Improvement - Outreach for Medicare Advantage and Part D Star Ratings measures
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Fraud Prevention - Educate beneficiaries about common Medicare scams
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Medicaid Support - Assist states with enrollment and member engagement
Veterans Health Administration (VHA)
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Appointment Management - Scheduling and reminders across VA facilities
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Telehealth Support - Help veterans access virtual care options
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Prescription Refills - Automate refill requests and mail-order tracking
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Mental Health Check-ins - Proactive wellness calls for veterans with PTSD, depression
Indian Health Service (IHS)
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Remote Population Support - Serve geographically dispersed tribal communities
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Cultural Competency - Respect tribal customs and communication preferences
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Chronic Disease Management - Support high rates of diabetes and heart disease
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Traditional Medicine Integration - Coordinate western and traditional healing
State & Local Applications
State Health Departments
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State Medicaid Programs - Enrollment, retention, and member services
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State Insurance Marketplaces - ACA enrollment and navigator support
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Immunization Programs - Childhood vaccination tracking and reminders
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Disease Reporting - Automated collection of reportable disease information
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Certificate Programs - Birth certificates, death certificates, vital records requests
County Health Departments
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Community Health Centers - Appointment scheduling for county clinics
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Public Health Clinics - STI testing, family planning, prenatal care
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Environmental Health - Restaurant inspections, lead testing, water quality
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Behavioral Health Services - Crisis support, substance abuse resources
City Health Departments
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311 Health Line - Non-emergency health information and referrals
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Urban Health Initiatives - Asthma programs, lead poisoning prevention
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Food Programs - WIC enrollment, school meal programs, food assistance
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Emergency Preparedness - Mass notification for health emergencies
