Omni-Channel Experience
Deploy where humans use: Phone, SMS, Web, Text, Chat, and apps
Today's patients expect to interact with healthcare providers on their preferred channels. Sheela delivers a consistent, seamless experience across all communication channels - from traditional phone calls to modern messaging apps. Build your workflow once, deploy it everywhere.
Key Features
Channel Switching
Patients can start on one channel and continue on another seamlessly.
Unified Experience
Same workflow logic across all channels with channel-appropriate formatting.
Context Preservation
Conversation history maintained across channel switches.
Rich Media Support
Share images, documents, and links where supported.
Async & Sync
Handle both real-time and asynchronous communication patterns.
Notification Preferences
Respect patient communication preferences and opt-outs.
Channel-Specific Optimizations
Voice Optimization
Natural speech patterns, appropriate pacing, voice activity detection, hold music handling
Text Optimization
​Concise messages, quick response buttons, link sharing, emoji support where appropriate
Web Optimization
Rich formatting, inline images, forms and buttons, file upload support
Cross-Channel Journey Example
Benefits
Intelligent Integrated Workflow Routing
Meet Patients Where They Are
Let patients choose their preferred communication method
24/7 Availability
Provide support across all channels at any time
Increased Accessibility
Reach patients who prefer or need specific channels
Higher Completion Rates
Patients complete tasks when they can use their preferred channel
Reduced No-Shows
Effective multi-channel reminders and easy rescheduling
Cost Efficiency
One workflow deployment serves all channels
Use Cases
Inbound Agent
Patients initiate contact via their preferred channel - Sheela responds instantly
Outbound Agent
Sheela proactively reaches out via phone, text, or email for reminders, follow-ups, and outreach
Hybrid
Combine inbound and outbound capabilities for complete workflow automation
