Clinical & Non-Clinical Ready
Supporting both clinical and non-clinical workflows
Sheela is uniquely designed to handle the full spectrum of healthcare workflows, from clinical triage and care coordination to administrative tasks like scheduling and billing. Our platform understands the nuances of both clinical and non-clinical processes, ensuring appropriate handling regardless of the context.
Clinical workflows require the highest standards of safety and compliance. Sheela includes:
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HIPAA-compliant data handling for all clinical information
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Evidence-based clinical protocols and decision trees
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Mandatory escalation for emergency situations
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Complete audit trails for all clinical interactions
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Regular updates to maintain alignment with clinical standards
Clinical Support
Capabilities
Symptom Assessment
Collect and document patient symptoms following clinical protocols..
Medication Reminders
Automated reminders for medication adherence and refills.
Post-Discharge Follow-up
Monitor patient recovery and identify complications early.
Triage Support
Guide patients to appropriate care levels based on urgency and symptoms.
Pre-Visit Screening
Collect health history, allergies, and current medications.
Care Plan Coordination
Help patients understand and follow their care plans.
Non-Clinical Support Capabilities
Appointment Scheduling
Book, reschedule, and manage appointments across providers.
Billing Inquiries
Answer questions about bills, payments, and payment plans.
General Information
Provide location, hours, and service information.
Insurance Verification
Collect and verify insurance information efficiently.
Referral Management
Coordinate referrals and specialist appointments.
Record Requests
Process medical record requests following HIPAA protocols.
Benefits
Intelligent Integrated Workflow Routing
1. Context-Aware
Sheela understands when a conversation requires clinical vs. administrative handling.
2. Seamless Escalation
Automatically escalate to appropriate clinical or administrative staff when needed.
3. Comprehensive Coverage
Handle the majority of patient interactions without human intervention.
Use Cases
Patient calls with a symptom → Sheela assesses urgency → Immediate escalate to the care team based on the triaging guidelines, if needed
Care Triaging
Billing Support
Intake forms, Onboarding validation, health history collection, and pre-visit questionnaires
Patient needs annual checkup → Sheela checks availability → Books appointment and
sends confirmation
Appointment Booking
Medication Management
Patient needs refill → Sheela verifies prescription → Coordinates with pharmacy and confirms
Get Sheela
Contact us to experience the power of Sheela Agentic AI in action just for Healthcare!
What are you waiting for?
Of course, seeing is believing!